Frequently asked questions

To download the PC or MAC desktop app, please click the links below:

- Download PC app:

https://blinklearning1.blob.core.windows.net/installers/blinkoffline_espaceerpi/espaceerpi.exe

- Download MAC app:

https://blinklearning1.blob.core.windows.net/installers/blinkoffline_espaceerpi/espaceerpi.dmg

The e-space mobile app is available in the App Store and on Google Play.

Type “espace ERPI'' in the search bar and download the app.

- Download Android mobile app:

https://play.google.com/store/apps/details?id=com.pearsoned.erpi

- Downolad IOS mobile app:

https://apps.apple.com/us/app/espace-erpi/id1561743021

1. Go to our site.
2. Enter keywords in the search tool at the top right. 
3. Choose a collection with a set of products. Be sure to check the description before purchasing, as digital products are non-refundable. 
4. Scroll down the table to see the different digital products on offer. 
5. Click Buy next to the desired product. 
6. Confirm that you understand that digital products are non-refundable. 
7. Click Pay.
8. You will receive the access code and the instructions by email. Please check your junk mail, the confirmation email might be there. 

​Credit card is the accepted method of payment. 

1. Go to our site.
2. Enter the title, ISBN or author of the digital product in the search tool at the top right. 
3. Choose your digital product from the list. Be sure to check the description before purchasing, as digital products are non-refundable. 
4. Click Buy Online below the image. 
5. Confirm that you understand that digital products are non-refundable. 
6. Click Pay. 
7. You will receive the access code and the instructions by email. Please check your junk mail, the confirmation email might be there. 

Credit card is the accepted method of payment. 

As you browse the web, most page data is cached locally on your computer to help pages load faster and reduces the amount of data you need to transfer over your internet connection.

To help keep your browsing history private, and to free up disk space on your computer, you can clear your local browsing history.

If you experience strange behavior or the latest updates don't seem to work, ask your browser to empty its cache so that the reloaded page takes into account recent changes.

Detailed procedure link for Google Chrome.

Detailed procedure link for Mozilla Firefox.

If you need to print the contents of the Pearson ERPI or Pearson ELT catalogues, please see Copyright and permission to reprint.

Your download speed represents the amount of data you can download in a given time. The rate is measured in megabits per second (Mbits/s or Mbps). Text and images (such as on a simple web page) aren’t very “heavy,” so they don’t take up a lot of bandwidth. Sound (such as the story narration in our Great Ratsby ebook series) uses more. Video can drain a lot of bandwidth, especially if you wish to ensure a good quality of image and smooth playback. A high-speed Internet connection should provide a download speed of at least 5 Mbits/s. Various Internet service providers offer rates that generally range from 2Mbits/s to 120 Mbits/s.

There are websites you can use to measure your bandwidth. For example, on http://speedtest.net, you can easily find out your download speed and see whether your current Internet connection is sufficient for good audio and video playback.

Please note that MonLab xL is available in French only.

Connectez-vous directement à la plateforme MonLab xL.

Attention! Vous devez préalablement créer votre compte dans MonLab xL en vous rendant sur cette page.

Vous devez absolument avoir un nom d’utilisateur différent pour chaque cours MonLab xL. Visitez la section S'inscrire à MonLab xL si vous avez plus d'un cours pour plus de détails. 

Please note that Monlab xl is available in French only.

Carefully read the description of your digital product before purchasing because digital transactions are a final sale.

1. Visit our website
2. Enter the title, ISBN or author of your digital product
3. Choose your digital product in the product list
4. Click on the product
5. Click on Buy online underneath the product
6. Confirm that you understand that this transaction is a final sale
7. Click on Pay or continue shopping

You didn’t find the solution to your problem? Contact us for technical support.

If you use an existing password to join a new group in MonLab xL, you will disappear from the class roster in your original group. Any progress that you have made in your original group will also disappear. We know that you put a lot of time and energy into completing your homework, tests and quizzes! We want to save you that inconvenience.

Follow those steps to create your login/password the right way. 

1. Check the following system requirements are recommended for optimal use of your product:

Operating system: a recent version of Windows or OS X (Mac)
A recent version of a web browser
Adobe Flash Player (the most recent version)
Adobe Acrobat Reader to read PDFs
For tablets: the most recent version of Android or iOS (iPad)

To check your system configuration, click here.

2. Clear your browsing history

As you browse the web, most page data is cached locally on your computer to help pages load faster and reduces the amount of data you need to transfer over your internet connection.

To help keep your browsing history private, and to free up disk space on your computer, you can clear your local browsing history.

If you experience strange behavior or the latest updates don't seem to work, ask your browser to empty its cache so that the reloaded page takes into account recent changes.

Detailed procedure link for Google Chrome.

Detailed procedure link for Mozilla Firefox.

To get the most out of your product, we strongly recommend using Google Chrome or Mozilla Firefox and updating your browser to the most recent version.

The following system requirements are recommended for optimal use of your product:

• Operating system: a recent version of Windows or OS X (Mac)
• A recent version of a web browser (Internet Explorer unsupported)
• Adobe Acrobat Reader to read PDFs
• For tablets: the most recent version of Android or iOS (iPad)

To check your system configuration, click here.

For the best experience and full functionality on the eText platform, enable pop-ups in your browser. Here is how :

• Google Chrome
• Mozilla Firefox.

Many problems that arise while browsing the Internet are temporary, and the causes are difficult to pinpoint. For example, you may lose your Internet connection for a moment—just enough time to disrupt browsing. In the event of a problem, try the following solutions first:

1.Refresh the page by clicking the circular arrow in the browser address bar. (The arrow may be to the right of the address bar instead, depending on your browser.) 

You can also place your cursor in the browser address bar and press F5 (or Ctrl + F5 in some cases) in Windows or Cmd + R on a Mac.

2.Close the browser and then log in again and return to your page. If the problem persists, reboot your computer.

You can download the mobile app.

The e-space platform mobile app is available in the App Store and on Google Play. Type “espace ERPI” in the search bar and download the app

1.Depending on your browser settings, the linked content may have loaded directly onto your computer or opened in another browser window.

2.Pop-ups may be blocked by your browser. If a bar appears at the top of your browser window, click Always allow pop-ups from this site. If the problem persists, check your browser settings to see if the flipbook site has been blocked.

Your browser saves some of your browsing data in its cache so that web pages will load faster. If your computer isn’t working as it should, you may have to clear the cache so that updated pages can load properly.

You must tell the teacher of that class. Only he or she can change the list of students enrolled in the class. You must also make sure you get the class ID to join the right class.

See Help section for details

You may encounter some problems with your settings if you use:

• PC with Windows 7
• SMART interactive whiteboard
• Google Chrome browser

There is a known incompatibility between the TablectPC Input Panel service and Windows 7. To disable this service:

• Click Start (the Windows logo at the bottom left of the screen).
• In the Search menu, type "services" (without the quotes) and click the magnifying glass.
• Scroll down and double-click Service Input Panel.
• Change Startup Type to Off.
• Click Stop.
• Click Apply, then OK.

No need to restart the PC. The tactile layer of your interactive whiteboard is functional again.
If this problem persists, please communicate directly with your school board’s  IT department.

If all you see is a blue or white page on opening your eText, then the first thing to do is clear your Flash cache. To do this, follow the instructions on this page of the Adobe Flash help site, and click Delete All Site Data.

You may also have to clear browsing data from your web browser and restart your computer.

You can print any Word document or PDF from your eText once you’ve downloaded the file. Open the document on your computer and choose Print in the appropriate menu.

There are several possible reasons:

• You’ve selected the hand tool instead of the arrow tool. Make sure you select the arrow tool to click links.
• The content may have been downloaded directly to your computer or have opened in another browser tab.
• Pop-up windows may be blocked by your browser settings. If a band to this effect appears at the top of your screen, in the browser, click Always show pop-ups from [site]. (The wording may vary depending on your browser.) If that doesn’t work, check your browser settings to make sure the target site hasn’t been blocked.

Unlike the notes in your eText, there is no manager for highlights. To avoid losing your highlighted passages, simply bookmark the page or add a note to it.

Probably because the Show Links function hasn’t been selected. To see the hotspots, click the chain icon. Even if the links are hidden, they remain active. The hotspots will appear on the page when you run your cursor over it.

Don’t worry: imported notes are considered independent copies. You can edit them and even delete them without affecting the original notes.

The changes you make to a note apply only to the course you’re working in at the time.

To change the content that is available to students who have joined your course, you can hide (or show) chapters in your eText. Follow these steps:

• Go to Settings.
• Open the Customize eText tab.
• Click Hide or Show to choose the chapters you wish to make available to students.

To see the list of sections in each chapter:

• Click the arrow to the left of Hide or Show.
• Choose the sections you wish to make available to students.
• Click Save to apply your changes.
• Click Go to eText to go back to your book.

Here are a few tips for doing efficient searches:

• To limit the number of results, use more precise terms or expressions – for example, by searching an expression rather than a single word.
• If you are looking for a specific expression, separate the words in it with + signs rather than spaces.
• Extended characters such as %, ?, & or * are ignored by the search engine.

You can see and manage access to your various courses on the Settings page.

• Open the Student Roster tab. You can see the list of students who have joined your course.
• Do you see a name that doesn’t belong there?
• Check the box beside the name of the student you wish to remove from the course, and then click Remove Selected.
• Click Go to eText to go back to your book.

To navigate in your eText, you must use the Back/Forward buttons of the eText platform.

Maybe you’ve used the Back/Forward buttons of your browser, which would cause the platform to shut down.

If you use SMART Notebook 11 for Windows 7, it is possible that you may experience problems with selecting objects or using pens. This is a known incompatibility between Notebook 11 software and Windows 7.
To solve this problem:

Using Chrome:

Copy this address into your browser: chrome://flags/
On the line Enable touch events, select Disabled.
At the bottom of the page, click the Restart Now button.

Using Firefox:

Copy this address into your browser: about: config
If it appears, click the button I'll be careful, I promise!
Double-click the line dom.w3c_touch_events.enabled.
Change the value (usually 2) to 0.
Restart Firefox.