Frequently asked questions

Shop the digital products from a collection
  1. Go to our site.
  2. Enter keywords in the search tool at the top right. 
  3. Choose a collection with a set of products. Be sure to check the description before purchasing, as digital products are non-refundable. 
  4. Scroll down the table to see the different digital products on offer. 
  5. Click Buy next to the desired product. 
  6. Confirm that you understand that digital products are non-refundable
  7. Click Pay.
  8. You will receive the access code and the instructions by email. Please check your junk mail, the confirmation email might be there. 

Credit card is the accepted method of payment. 

 

Find and purchase a specific product
  1. Go to our site.
  2. Enter the title, ISBN or author of the digital product in the search tool at the top right. 
  3. Choose your digital product from the list. Be sure to check the description before purchasing, as digital products are non-refundable. 
  4. Click Buy Online below the image. 
  5. Confirm that you understand that digital products are non-refundable. 
  6. Click Pay
  7. You will receive the access code and the instructions by email. Please check your junk mail, the confirmation email might be there. 

Credit card is the accepted method of payment. 

 

How do I clear my browsing history?

As you browse the web, most page data is cached locally on your computer to help pages load faster and reduces the amount of data you need to transfer over your internet connection.

To help keep your browsing history private, and to free up disk space on your computer, you can clear your local browsing history.

If you experience strange behavior or the latest updates don't seem to work, ask your browser to empty its cache so that the reloaded page takes into account recent changes.

Detailed procedure link for Google Chrome.

Detailed procedure link for Mozilla Firefox.

 

Can I print the pages of my digital textbook?

If you need to print the contents of the Pearson ERPI or Pearson ELT catalogues, please see Copyright and permission to reprint.

 

How can I check my download speed?

Your download speed represents the amount of data you can download in a given time. The rate is measured in megabits per second (Mbits/s or Mbps). Text and images (such as on a simple web page) aren’t very “heavy,” so they don’t take up a lot of bandwidth. Sound (such as the story narration in our Great Ratsby ebook series) uses more. Video can drain a lot of bandwidth, especially if you wish to ensure a good quality of image and smooth playback. A high-speed Internet connection should provide a download speed of at least 5 Mbits/s. Various Internet service providers offer rates that generally range from 2Mbits/s to 120 Mbits/s.


There are websites you can use to measure your bandwidth. For example, on http://speedtest.net, you can easily find out your download speed and see whether your current Internet connection is sufficient for good audio and video playback.

 

Can I buy only the digital version of a product?

Carefully read the description of your digital product before purchasing because digital transactions are a final sale.

  1. Visit our website
  2. Enter the title, ISBN or author of your digital product
  3. Choose your digital product in the product list
  4. Click on the product
  5. Click on Buy online underneath the product
  6. Confirm that you understand that this transaction is a final sale
  7. Click on Pay or continue shopping

 

Which browser should I use?

To get the most out of your product, we strongly recommend using Google Chrome or Mozilla Firefox and updating your browser to the most recent version.

 

What do I do if I run into problems while using my product?

Many problems that arise while browsing the Internet are temporary, and the causes are difficult to pinpoint. For example, you may lose your Internet connection for a moment—just enough time to disrupt browsing. In the event of a problem, try the following solutions first:

1.Refresh the page by clicking the circular arrow in the browser address bar. (The arrow may be to the right of the address bar instead, depending on your browser.) 

You can also place your cursor in the browser address bar and press F5 (or Ctrl + F5 in some cases) in Windows or Cmd + R on a Mac.

2.Close the browser and then log in again and return to your page. If the problem persists, reboot your computer.

 

Why does nothing happen when I click on a link?

1.Depending on your browser settings, the linked content may have loaded directly onto your computer or opened in another browser window.

2.Pop-ups may be blocked by your browser. If a bar appears at the top of your browser window, click Always allow pop-ups from this site. If the problem persists, check your browser settings to see if the flipbook site has been blocked.

 

What does '' clear the cache " mean?

Your browser saves some of your browsing data in its cache so that web pages will load faster. If your computer isn’t working as it should, you may have to clear the cache so that updated pages can load properly.

 

My IWB tools aren’t working. What do I do?

You may encounter some problems with your settings if you use:

  • PC with Windows 7
  • SMART interactive whiteboard
  • Google Chrome browser

There is a known incompatibility between the TablectPC Input Panel service and Windows 7. To disable this service:

  • Click Start (the Windows logo at the bottom left of the screen).
  • In the Search menu, type "services" (without the quotes) and click the magnifying glass.
  • Scroll down and double-click Service Input Panel.
  • Change Startup Type to Off.
  • Click Stop.
  • Click Apply, then OK.

No need to restart the PC. The tactile layer of your interactive whiteboard is functional again.
If this problem persists, please communicate directly with your school board’s  IT department.

 

Why can’t I select objects or write with my pens?

If you use SMART Notebook 11 for Windows 7, it is possible that you may experience problems with selecting objects or using pens. This is a known incompatibility between Notebook 11 software and Windows 7.
To solve this problem:

Using Chrome:

Copy this address into your browser: chrome://flags/
On the line Enable touch events, select Disabled.
At the bottom of the page, click the Restart Now button.

Using Firefox:

Copy this address into your browser: about: config
If it appears, click the button I'll be careful, I promise!
Double-click the line dom.w3c_touch_events.enabled.
Change the value (usually 2) to 0.
Restart Firefox.

 

I need help. How do I reach the technical support staff?

You didn’t find the solution to your problem? Contact us for technical support.